Privacy Policy

TechnoKaizen collects information you provide directly to us as well as data gathered automatically when you interact with our website and services. The types of information we may collect include:

We use the information we collect for the following purposes:

• To respond to your enquiries, project requests, and provide customer support in a timely manner.
• To deliver, improve, and personalise our mobile app development and digital transformation services.
• To send you relevant updates, newsletters, or service-related communications — only where you have given consent.
• To analyse website traffic and usage patterns so we can improve the performance and content of our website.
• To comply with our legal obligations and enforce our terms and conditions.
• To prevent fraud, protect our systems, and ensure the security of our services and users.
• To conduct market research and improve our offerings based on user feedback and behaviour.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

TechnoKaizen uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Help us understand visitor behaviour through tools like Google Analytics, enabling us to improve our website.
• Functional Cookies: Remember your preferences and settings to provide a more personalised experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

TechnoKaizen does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or delivering services (e.g., hosting providers, analytics platforms), bound by confidentiality agreements.
• Legal Requirements: When required by law, court order, or governmental authority to disclose your information.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your data with third parties when you have explicitly given us permission to do so.

All third parties we engage with are required to respect your data security and treat your personal data in accordance with applicable law.

As an ISO 9001 certified and GDPR-compliant organisation, TechnoKaizen takes the security of your personal data extremely seriously. We implement appropriate technical and organisational security measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

Our security measures include:

• SSL/TLS encryption for all data transmitted through our website.
• Secure server infrastructure with regular security audits and vulnerability assessments.
• Strict access controls ensuring only authorised personnel can access personal data.
• Regular staff training on data protection and privacy best practices.
• Incident response procedures to address any potential data breaches promptly.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

In determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your data, and applicable legal requirements.

When your data is no longer required, we will securely delete or anonymise it in accordance with our data retention policy. You may request deletion of your personal data at any time by contacting us directly.

Under applicable data protection laws, including GDPR, you have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, also known as the "right to be forgotten."
• Right to Restriction: Request that we restrict the processing of your personal data in certain circumstances.
• Right to Data Portability: Request transfer of your personal data to another organisation or directly to you.
• Right to Object: Object to our processing of your personal data for direct marketing or other purposes.
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the details provided in the Contact Us section below. We will respond to all legitimate requests within 30 days.

Our website may contain links to third-party websites, plugins, or applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices or content. We encourage you to review the privacy policy of every website you visit when you leave our site.

TechnoKaizen's website and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal data from a child without appropriate parental consent, we will take immediate steps to delete that information from our systems.

TechnoKaizen reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please do not hesitate to reach out to us. We are committed to addressing your concerns promptly and transparently.